At Jakka Labels®, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make a purchase or interact with our services.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy.

01. WHO WE ARE

This website is operated by Jakka Labels®.

For the purposes of applicable data protection laws, Jakka Labels® is responsible for processing your personal information.

Business name: Upon request
Trading name: Jakka Labels®
Business address: Upon request
Email: contact@jakkalabels.com
Website: www.jakkalabels.com
Chamber of Commerce number (KvK): Upon request
VAT number: Upon request

If you have any questions about how we handle your personal data, please contact us using the email address above.

02. WHAT INFORMATION DO WE COLLECT?

When you visit our website, place an order or contact us, we may collect the following information:

Personal information

- Full name

- Billing and shipping address

- Email address

- Phone number

Order information

- Products purchased

- Order history

- Payment status

- Returns and refund information

Payment information

Payments are processed through secure third-party payment providers. We do not directly store your complete payment card details.

Technical information

When you browse our website, certain technical information may automatically be collected, including:

- IP address

- Browser type and device information

- Website activity and interactions

- Cookies and similar tracking technologies

03. HOW DO WE USE YOUR INFORMATION?

We use your personal information for the following purposes:

Processing and fulfilling orders

To process payments, arrange deliveries, provide order confirmations and keep you updated about your purchases.

Customer service

To respond to questions, assist with orders, manage returns and resolve complaints.

Website improvements

To understand how visitors use our website and improve the shopping experience, products and services.

Marketing and communication

To send newsletters, updates and promotional offers where you have given your consent or where otherwise permitted by applicable law.

Legal obligations

To comply with applicable laws, accounting requirements, tax regulations and other legal obligations.

04. LEGAL BASIS FOR PROCESSING

Under the General Data Protection Regulation (GDPR), we process your personal information on the following legal grounds:

- Contractual necessity: To process and fulfil your orders and provide the services you request.

- Legal obligation: To comply with tax, accounting and other legal requirements.

- Legitimate interests: To maintain website security, prevent fraud and improve our services, where these interests do not override your privacy rights.

- Consent: To send certain marketing communications and use cookies or tracking technologies where your permission is required.

You may withdraw your consent at any time.

05. SHARING YOUR INFORMATION

We do not sell your personal information to third parties.

However, we may share necessary information with trusted service providers who help us operate our business, including:

Shopify

Our online store is powered by Shopify, which provides the e-commerce platform used to process and manage orders.

Payment providers

Payment information is shared with the payment provider you select at checkout to securely process transactions.

Shipping companies

Your name, shipping address and relevant delivery information are shared with shipping providers to deliver your order.

Returns and customer service

Information may be processed through our Shopify Return Portal and related services to manage return requests, exchanges and refunds.

Marketing and analytics providers

If used, certain information may be shared with marketing, newsletter and analytics providers to support our communication and improve our website.

These service providers may only process personal information in accordance with applicable data protection requirements and their respective contractual obligations.

06. INTERNATIONAL DATA TRANSFERS

Some of our service providers, including Shopify, may process personal information outside the European Economic Area (EEA).

Where personal data is transferred internationally, appropriate safeguards are used in accordance with applicable data protection laws, including adequacy decisions or other recognised transfer mechanisms where required.

07. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to ensure that the website functions properly and to improve your browsing experience.

Cookies may be used for:

- Essential cookies: Required for basic website functionality, shopping carts and secure checkout.

- Analytical cookies: Help us understand how visitors interact with our website.

- Marketing cookies: May be used to provide relevant advertisements and measure advertising performance.

Non-essential cookies and tracking technologies will only be activated where required consent has been obtained.

You can manage your cookie preferences through the cookie settings available on our website. You can also adjust your browser settings to manage or delete cookies.

08. HOW LONG DO WE KEEP YOUR INFORMATION?

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

For example:

- Order and transaction information may be retained for the legally required accounting and tax retention period.

- Customer service communications are retained for as long as necessary to handle your request.

- Marketing information is retained until you unsubscribe or withdraw your consent, subject to applicable legal requirements.

- Technical and analytics information is retained according to the relevant cookie and service-provider retention settings.

When information is no longer needed, it will be securely deleted or anonymised where appropriate.

09. YOUR PRIVACY RIGHTS

Under applicable data protection laws, including the GDPR, you have several rights regarding your personal information.

These include the right to:

- Access: Request a copy of the personal information we hold about you.

- Rectification: Request corrections to inaccurate or incomplete information.

- Erasure: Request the deletion of your personal information where legally applicable.

- Restriction: Request that we limit the processing of your personal information in certain circumstances.

- Data portability: Request your personal information in a commonly used, machine-readable format where applicable.

- Object: Object to certain types of data processing, including direct marketing.

- Withdraw consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact us at contact@jakkalabels.com.

We will respond to your request within the timeframe required by applicable data protection laws.

You also have the right to lodge a complaint with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Our website operates through Shopify's secure e-commerce infrastructure. Access to personal information is limited to those who need it to perform their responsibilities.

Although we take data security seriously, no method of online transmission or electronic storage can be guaranteed to be completely secure.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or social media platforms.

Please note that we are not responsible for the privacy practices or content of external websites. We recommend reviewing their respective privacy policies before sharing personal information.

12. CHILDREN'S PRIVACY

Our website is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where parental consent is required. If you believe that a child has provided us with personal information unlawfully, please contact us so that we can take appropriate action.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legislation.

Any updates will be published on this page, together with the revised effective date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

14. CONTACT US

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

JAKKA LABELS®

Email: contact@jakkalabels.com
Website: www.jakkalabels.com

Thank you for trusting Jakka Labels®.